Due to the natural and perishable nature of our hand-foraged botanicals, all sales are final. Each item is unique and harvested in small batches, so we're unable to accept returns or exchanges. However, if your order arrives damaged or there's an issue with your shipment, please reach out within 5 days of delivery and we'll make it right.

Yes. All transactions on The Northwoods Gatherer are processed through Shopify Payments, which uses industry-standard SSL encryption. We never store your credit card details — your payment information goes directly to the payment processor and is never accessible to us.

Standard delivery usually takes around 7 business days. Please allow additional time during peak seasons or for remote locations.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Many of our botanicals are seasonally harvested in small batches, so availability depends on what the Northwoods offers each season. Some items return regularly; others may not. If you'd like to be notified when a specific item is back, send us a message and we'll add you to the list.

Please contact us to see if your request can be accomodated.